Differences That Matter

"Canada and the United States are as similar as any two societies in the world—a natural pairing for comparative analysis. This book shows that the small differences in social and economic policy between them have had significant consequences for low-wage workers. Canada's more generous policies in healthcare, social welfare, labor protections, and stronger unionization ameliorate the impact of growing market inequality on hotel workers in Vancouver compared to hotel workers in Seattle. The message to America: you don't have to be a European social welfare state to give a better life to low-wage workers." -- Richard B. Freeman, Harvard University
"Comparing two so similar and proximate cities as Seattle and Vancouver allows the reader to see the effects of manipulating an independent variable, social policy, on the dependent variables of lifestyle and work satisfaction. Differences That Matter is well written and accessible, speaks to critical issues in labor studies, offers a unique crossnational comparison, and looks at an industry that many people know, but few understand." -- Peter Adler, Denver University, coauthor of Paradise Laborers: Hotel Work in the Global Economy
"Dan Zuberi's detailed comparative analysis of hotel workers in the United States and Canada pays handsome dividends. By focusing on an industry in which few jobs can be outsourced and which is nevertheless increasingly organized on a global basis, he highlights the factors that matter most in shaping the cruel social realities that face working people in the twenty-first century United States: the systematic dismantling of labor unions and of social safety nets, both of which remain intact in Canada. The crossnational comparison is especially apt since the two countries had similar levels of union density and poverty rates only a few decades ago; their recent divergence offers the closest approximation social scientists can ever get to a natural experiment in which it is possible to control for key variables. Zuberi exploits this comparison brilliantly, in an accessible narrative that includes the voices of ordinary workers as well as a careful analysis of broader social trends. There's a lot to learn here for anyone concerned about the future of workers and of the labor movement in North America." -- Ruth Milkman, Director, UCLA Institute of Industrial Relations
"Dan Zuberi's superb new book, comparing immigrant hotel workers and policy regimes in the United States and Canada, makes clear that social policy matters immensely in the reduction of working poverty. Differences That Matter is an elegant piece of narrative social science, seamlessly blending interviews, data, policy analysis, and an understanding of politics." -- Robert Kuttner, coeditor, The American Prospect
"Differences that Matter helps us understand the enormous difference social policies can make in the lives of the working poor. If room attendants in Vancouver fare so much better than those in Seattle, who work harder for less, it is in part because Canadian and American societies have made very different choices concerning where to invest collective resources. Moreover, the degree of insecurity faced by workers is one of the measuring sticks by which we should assess the relative success of societies. Dan Zuberi's powerful cross-national study will be a lasting contribution to our understanding of the lives of the working class." -- Michéle Lamont, Harvard University, author of The Dignity of Working Men: Morality and the Boundaries of Race, Class, and Immigration