Satisfying Internal Customers First!
Richard Y Chang author P Keith Kelly author
Format:Paperback
Publisher:John Wiley & Sons Inc
Published:28th May '94
Currently unavailable, and unfortunately no date known when it will be back
This book illustrates the vital link between satisfying external customers and improving processes within the organization to ensure that internal customers are satisfied, too.
ISBN: 9780787950828
Dimensions: 260mm x 180mm x 8mm
Weight: 270g
120 pages