Knowledge Management Tools and Techniques

"Compelling reading for implementers of knowledge management projects: a clear guide to what works and what doesn't." "An up-to-date global review of tools, strategies, and ideas that reveal how KM tools really work. A big step past the promises of past, this book shows the way towards repeatable successes." "The opening overview provides helpful frameworks that are effectively illustrated in the 37 cases studies and 5 vendor experiences. A rich resource for inspiration." Insights on how to get started, how to scale up, and how to keep improving. Authoritative, detailed, invaluable, descriptions for practitioners." -- 4 above from Ben Shneiderman, University of Maryland "Dr Rao has brought together a practical, contemporary, and comprehensive view of the realities of applying knowledge management tools. The rich array of leading-edge practice he exposes will prove valuable to all knowledge practitioners." -- Ross Dawson, CEO, Advanced Human Technologies, and author, Developing Knowledge-Based Client Relationships "Sooner or later, everyone who is involved in a knowledge initiative has to come to grips with the kind of technologies and infrastructure needed to support the nurturing, capturing, leveraging and flow of knowledge and know-how throughout the enterprise network. This experience-based book lets practitioners get ready access not only to a wide range of approaches and "tools of the trade", but also to the thinking behind the selections and what the real differences were in actual outcomes. Nice work!!" -- Jay Chatzkel, Principal, Progressive Practices; Author of Knowledge Capital: How Knowledge-Based Enterprises Really Get Built and Intellectual Capital "One of the great things about this book is that it demonstrates that knowledge management is more than information technology. It is about people sharing what they know; modern technology simply provides exciting new opportunities for making that happen. Using case studies of leading edge companies that have implemented KM, vendors that sell KM products, and experts that provide KM advice, Rao has covered the bases for anyone interested in this important topic." "This book is a smorgasbord of perspectives on knowledge management. You are bound to find many good things to take in: numerous case studies of KM practices in both private and public sector organizations, commentaries from experts in the field, and descriptions of technologies that populate the KM landscape. Rao has done an outstanding job of bringing together in one place state-of-the-art practices and tools in knowledge management." -- both of the abovr from Mark L. Lengnick-Hall, author of Human Resource Management in the Knowledge Economy (Berrett-Koehler) "KM Tools and Techniques offers a rich array of stories and vignettes of how companies are deploying new technologies, supporting social innovation and devising new measurement systems as a foundation for business success in the knowledge economy. There is something here for KM practitioners at every level: Madan Rao's bird's eye overview of the KM landscape; detailed company case studies direct from practitioners; and concise explorations of specific tools, methods and issues by leading innovators and technology vendors. A great resource!" -- Verna Allee, author The Knowledge Evolution and The Future of Knowledge