What Business Really Wants from IT

This book offers a framework for aligning IT departments with business goals, emphasizing the importance of effective management and leadership in achieving results.

In What Business Really Wants from IT, the author explores the evolving expectations that businesses have for their IT departments. The primary focus is on delivering IT solutions seamlessly while actively contributing to achieving overarching business goals. This book presents a comprehensive framework designed to redefine the roles and responsibilities of the Chief Information Officer (CIO) in a way that aligns IT operations with business objectives. Through practical insights and real-world anecdotes, readers will discover how to bridge the gap between technology and business outcomes.

The narrative emphasizes that while IT departments often concentrate on technology, businesses desire a more integrated approach that prioritizes results and leadership. This shift in perspective is crucial for IT departments to remain relevant and valuable in today’s fast-paced corporate environment. The book outlines three essential areas of performance for IT: effective management, tangible business results, and strong information leadership, encouraging a more strategic alignment between IT and business needs.

Moreover, the author provides actionable plans and examples to assist organizations in implementing this framework, highlighting successful case studies from large enterprises. As organizations embark on this transformative journey, What Business Really Wants from IT serves as an essential guide for both IT professionals and business leaders, fostering a common language to discuss IT-related challenges and opportunities.