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Human Resource Management in the Hospitality and Tourism Industry

Michael Riley author

Format:Paperback

Publisher:Taylor & Francis Ltd

Published:5th Jun '96

Currently unavailable, and unfortunately no date known when it will be back

This paperback is available in another edition too:

Human Resource Management in the Hospitality and Tourism Industry cover

Fully updated and expanded second edition of Human Resource Management Written in a clear, user-friendly style Offers a challenging view of the subject and an opportunity to learn an important aspect of management in an applied context

Examines the role of human resource management in the hospitality and tourism industry. This book approaches the subject from four perspectives: the social psychology of managing people; the economics of labour; the practical techniques; and strategy. It also contains an analysis of the labour market for this industry.

This fully updated and expanded second edition of Human Resource Management examines the role of human resource management in the hospitality and tourism industry. The subject is approached from four perspectives: * the social psychology of managing people * the economics of labour * the practical techniques * strategy.


The author argues that labour costs, labour utilisation, labour market behaviour and pay are inseparable from the skills of managing people. The book contains an important analysis of the labour market for this industry and now, in its second edition includes, among others, chapters on attitude measurement, customer-employee relations, questionnaire design and organizational change.
Human Resource Management in the Hospitality and Tourism Industry is written in a clear, user-friendly style and offers a challenging view of the subject and an opportunity to learn an important aspect of management in an applied context. It is appropriate for degree level students and practitioners in the industry.

ISBN: 9780750627290

Dimensions: unknown

Weight: 410g

224 pages

2nd edition