When the Shooting Stopped

With broad appeal to professionals and laypersons alike, When the Shooting Stopped shows the harrowing modern reality of hostage negotiation. Charlés offers intense and fascinating insight into the internal mechanisms of an actual hostage negotiation— If truth is stranger than fiction, this work provides evidence that truth can be more exciting! -- Frederick J. Lanceley, F.B.I. (ret), director of Crisis Negotiation Associates in Canton, Georgia and author of On-Scene Guide for Crisis Negotiators
When the Shooting Stopped is a thoroughly researched and uniquely perceptive examination of a real life-and-death negotiation. Charlés' work is an engaging must read for anyone interested in the human drama of crisis negotiation. -- Gary W. Noesner, chief, FBI Crisis Negotiation Unit (ret)
When the Shooting Stopped is of a growing field of scholarly research on crisis and hostage negotiation. Charlés' case study of the language of negotiation builds upon nearly three decades of discourse and analytic research. Her work provides fellow researchers and negotiators with an in-depth analysis of negotiation in action as critiqued from extant crisis negotiation guidelines and from which practical insights can be gleaned. -- Randall G. Rogan, associate professor of communication at Wake Forest University and co-editor of Dynamic Processes of Crisis Negotiation