Difficult Conversations
How to Discuss What Matters Most
Bruce Patton author Douglas Stone author Sheila Heen author
Format:Paperback
Publisher:Penguin Books Ltd
Published:3rd Nov '11
Should be back in stock very soon
This paperback is available in another edition too:
- Paperback£12.99(9780140277821)
The 10th anniversary edition of the classic guide to handling life's toughest conversations
What is a difficult conversation?
Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive?
Based on fifteen years of research and consultations with thousands of people, Difficult Conversations pinpoints what works. It teaches us to work through them by understanding that we're not engaging in one dialogue but three:
- The "what happened" conversation (what do we believe was said and done)
- The "feelings" conversation (the emotional impact on everyone involved)
- The "identity" conversation (what does this mean for everyone's opinion of themselves)
Use this ground-breaking, step-by-step book to turn your difficult conversations into positive, problem-solving experiences.
ISBN: 9780670921348
Dimensions: 198mm x 129mm x 21mm
Weight: 245g
352 pages