Successful Writing at Work

Note: Each chapter concludes with a Revision Checklist and Exercises. I. Backgrounds 1. Getting Started: Writing and Your Career Four Keys to Effective Writing Characteristics of Job-Related Writing Ethical Writing in the Workplace 2. The Writing Process at Work What Writing Is Not and Is Researching Planning Drafting Revising Editing Collaborative Writing and the Writing Process II. Correspondence 3. Writing Memos, Faxes, and E-Mails What Memos, Faxes, and E-Mails Have in Common Memos Faxes E-Mails 4. Writing Letters Letters in the Age of the Internet Letter Formats Guidelines on Printing Your Letter Parts of a Letter Making a Good Impression on Your Reader Types of Business Letters Inquiry Letters Special Request Letters Sales Letters Customer Relations Letters Writing for International Readers 5. How to Get a Job: Resumes, Letters, Applications, and Interviews Steps the Employer Takes to Hire Steps to Follow to Get Hired Analyzing Your Strengths Looking in the Right Places for a Job Preparing a Resume Letters of Application Filling Out a Job Application Going to an Interview III. Preparing Documents and Visuals 6. Designing Successful Documents, Visuals, and Web Sites Organizing Information Visually The ABCs of Print Document Design The Purpose of Visuals Two Categories of Visuals Designing a Web Site 7. Writing Instructions and Procedures Instructions and Your Job Why Instructions Are Important Overview of the Variety of Instructions and Your Audience The Process of Writing Instructions Using the Right Style Using Visuals Effectively The Five Parts of Instructions Model of Full Set of Instructions Writing Procedures for Policies and Regulations 8. Writing Effective Short Reports and Proposals Why Short Reports Are Important Short Report Types and Writing Guidelines Sales Reports Progress Reports Travel Reports Incident Reports Writing Successful Proposals Internal Proposals Sales Proposals 9. Writing Careful Long Reports Characteristics of a Long Report The Process of Writing a Long Report Parts of a Long Report Documentation A Model Long Report 10. Making Successful Presentations at Work Types of Presentations Informal Briefings Formal Presentations Analyzing Your Audience The Parts of Formal Presentations Using Visuals Rehearsing and Delivering Presentations Evaluating Presentations A Writer's Brief Guide to Paragraphs, Sentences, and Words Paragraphs Sentences Words Proofreading Marks