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Employee Management and Customer Service in the Retail Industry

Chris Thomas author Gary Heil author

Format:Paperback

Publisher:John Wiley & Sons Inc

Published:10th Aug '05

Currently unavailable, and unfortunately no date known when it will be back

Employee Management and Customer Service in the Retail Industry cover

Employee Management and Customer Service in the Retail Industry, by Gary Heil and Chris Thomas, attempts to combine the psychology of dealing with employees and customers with the practical realities of managing a retail business. Organized into ten chapters, this book loosely follows a retail manager’s natural progression from interviewing prospective employees, to hiring the right ones, paying them fairly, and keeping them happy on the job.

ISBN: 9780471723240

Dimensions: 242mm x 191mm x 12mm

Weight: 367g

208 pages