Employee Management and Customer Service in the Retail Industry
Chris Thomas author Gary Heil author
Format:Paperback
Publisher:John Wiley & Sons Inc
Published:10th Aug '05
Currently unavailable, and unfortunately no date known when it will be back
Employee Management and Customer Service in the Retail Industry, by Gary Heil and Chris Thomas, attempts to combine the psychology of dealing with employees and customers with the practical realities of managing a retail business. Organized into ten chapters, this book loosely follows a retail manager’s natural progression from interviewing prospective employees, to hiring the right ones, paying them fairly, and keeping them happy on the job.
ISBN: 9780471723240
Dimensions: 242mm x 191mm x 12mm
Weight: 367g
208 pages