Business Process Outsourcing
The Competitive Advantage
Thomas N Duening author Rick L Click author
Format:Hardback
Publisher:John Wiley & Sons Inc
Published:9th Nov '04
Currently unavailable, and unfortunately no date known when it will be back
Business Process Outsourcing (BPO) is becoming the new revolution as company's of all sizes are seeking to take advantage of this source of competitive advantage.
This book provides a step-by-step approach to understanding the application of Business Process Outsourcing, assessing the BPO opportunity in the company, and then managing the transition to BPO. It serves as a guide to implementing BPO and as a reference source to solving the variety of issues that may arise during a BPO initiative. Each chapter features a case study, insight from a practitioner, focus on how BPO affects people, and ethical considerations.
* Discusses both the how and why of business process outsourcing with a straightforward "how to" approach.
* Provides managers with the tools to analyse the BPO opportunities for their own firms, as well as techniques and strategies for managing a BPO initiative.
* Empowers businesses of all sizes to take advantage of this all-encompassing business revolution.
ISBN: 9780471655770
Dimensions: 233mm x 162mm x 23mm
Weight: 481g
241 pages