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Winning at Service

Lessons from Service Leaders

Gordon Adler author Waldemar Schmidt author Els van Weering author

Format:Hardback

Publisher:John Wiley & Sons Inc

Published:14th Jan '03

Currently unavailable, and unfortunately no date known when it will be back

Winning at Service cover

This book reveals the Secrets to Service Success by analyzing four service companies
that grew from small beginnings to the leaders in their industries. Interviews with the four CEOs who guided the companies to their success reveal the three basic principles they all share. The CEOs interviewed are Thomas Berglund of Securitas and J. Philip Sorensen of Group4Falck, the world's two largest security companies, Francis Mackay of Compass plc and Pierre Bellon of Sodexho Alliance, the world's two largest food service companies.

ISBN: 9780470848234

Dimensions: 234mm x 160mm x 38mm

Weight: 430g

208 pages