Developments in the Call Centre Industry

Analysis, Changes and Challenges

John Burgess editor Julia Connell editor

Format:Paperback

Publisher:Taylor & Francis Ltd

Published:22nd Mar '12

Currently unavailable, and unfortunately no date known when it will be back

This paperback is available in another edition too:

Developments in the Call Centre Industry cover

Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.

ISBN: 9780415511483

Dimensions: unknown

Weight: 410g

224 pages