Developments in the Call Centre Industry
Analysis, Changes and Challenges
John Burgess editor Julia Connell editor
Format:Paperback
Publisher:Taylor & Francis Ltd
Published:22nd Mar '12
Currently unavailable, and unfortunately no date known when it will be back
This paperback is available in another edition too:
- Hardback£150.00(9780415357029)
Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.
ISBN: 9780415511483
Dimensions: unknown
Weight: 410g
224 pages