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Understanding, Managing and Implementing Quality

Frameworks, Techniques and Cases

David Preece editor Jiju Antony editor

Format:Hardback

Publisher:Taylor & Francis Ltd

Published:20th Dec '01

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Understanding, Managing and Implementing Quality cover

This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, including manufacturing, higher education, health care, policing and retailing.

ISBN: 9780415222716

Dimensions: unknown

Weight: 544g

254 pages