Service Operations Management
Improving Service Delivery
Robert Johnston author Graham Clark author Michael Shulver author
Format:Paperback
Publisher:Pearson Education Limited
Published:19th Apr '12
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This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.
ISBN: 9780273740483
Dimensions: 264mm x 194mm x 18mm
Weight: 902g
488 pages
4th edition