Public Service Improvement

Theories and Evidence

George A Boyne author Tom Entwistle author Rachel E Ashworth author

Format:Hardback

Publisher:Oxford University Press

Published:29th Apr '10

Currently unavailable, and unfortunately no date known when it will be back

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Public Service Improvement cover

The performance of the public services, from education and policing to health and recycling, is a matter of concern in many countries. Issues of public service efficiency, cost, and effectiveness have moved to the forefront of political debate. This book applies the latest thinking from Management and Organization Studies to the performance of public organizations in order to evaluate the merits of different mechanisms for driving improvement in the public sector. Research in Management and Organization Studies on the private sector has identified a number of 'drivers' of improved performance, including innovation, organizational culture, leadership, and strategic planning. Many of these 'private sector' characteristics have emerged within public sector organisations in recent years. However, public managers face additional pressures, whether from regulators, constrained resources, or political interference. This book takes each of these drivers in turn and assesses whether they lead to improvement in public services. Written for students and researchers of Public Management, this book will also be of interest to public managers and consultants.

ISBN: 9780199545476

Dimensions: 241mm x 162mm x 22mm

Weight: 528g

244 pages