The Social Study of Information and Communication Technology

This book examines the complex interactions between society and technology, highlighting the diverse roles of various actors in the realm of ICT.

In The Social Study of Information and Communication Technology, the intricate relationship between society and technology is explored in depth. Information and communication technologies (ICT) have become an integral part of various sectors including business, education, leisure, and government. This book delves into the multifaceted interactions between individuals and computers, shedding light on how these technologies shape and are shaped by social dynamics. The authors emphasize the importance of understanding the diverse roles that different actors play in this landscape, moving beyond the conventional notion of 'the user' to include a wider array of participants such as operators, customers, citizens, and students.

This text serves as an essential resource for advanced students in Management Information Systems (MIS) and ICT courses, as well as those studying related fields such as Management and Organization Studies, Cultural Studies, and Technology and Innovation. The book employs various analytical frameworks, including Actor Network Theory, Socio-Technical Systems, and phenomenological approaches, to examine the complexities of ICT usage. It addresses critical management issues related to strategy, productivity, power, and globalization, offering a comprehensive view of how these factors influence the adoption and impact of technology.

Contributions from notable scholars like Bruno Latour, Saskia Sassen, and Robert Galliers enrich the discourse, providing readers with diverse perspectives on the interplay between ICT and societal structures. Topics covered range from traditional themes in IT implementation and evaluation to broader discussions on socio-economic changes driven by technology, making this book a valuable addition to the field of ICT studies.