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Difficult Conversations

How to Discuss What Matters Most

Bruce Patton author Douglas Stone author Sheila Heen author

Format:Paperback

Publisher:Penguin Books Ltd

Should be back in stock very soon

This paperback is available in another edition too:

Difficult Conversations cover

What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive?

Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works. Use this ground-breaking, step-by-step book to turnyour difficult conversations into positive, problem-solving experiences.

ISBN: 9780140277821

Dimensions: 196mm x 130mm x 24mm

Weight: 180g

272 pages